The licensor offers several levels of technical assistance depending on the nature of the case. However, the licensee`s support is provided by the first available technician, regardless of skills or experience. Hourly rates are used for informational purposes only and apply only to customers whose support is provided on the basis of time and material or if the customer has chosen to request assistance outside the normal limits of this Agreement, for example. B advice or software adaptation. This agreement contains the terms and conditions applicable to your purchase on Safe Video Communication AS. (“SVC”) that are made available to you (“Customer”) when ordering SVC Technical Support Agreements (“Assistance Agreements”). By accepting delivery of the SVC services described on the invoice or order confirmation and update, the customer agrees to be bound by these terms and conditions and to accept them. If you do not wish to be bound by this agreement, you must immediately notify SVC and return your purchase in accordance with SVC`s return policies below. THESE GENERAL TERMS AND CONDITIONS OF SALE APPLY (i) UNLESS THE CUSTOMER HAS SIGNED A SEPARATE SALES CONTRACT WITH SVC, IN WHICH CASE THE SEPARATE CONTRACT APPLIES; OR (ii) UNLESS THE TRANSACTION IS SUBJECT TO OTHER STANDARD SVC TERMS. These General Terms and Conditions of Sale may be modified at any time, without prior written notice, at the sole discretion of SVC. Special Note for Platinum Level Support: For customers who choose Platinum Level Support, the licensee may transfer up to four unused hours of the monthly allowance to the next month for a maximum monthly allowance over a given month of eight hours. Any use of services on the entire maximum allowance is considered an overrun (“overrun”) and excess hours on the entire maximum allowance cannot be carried over to the following month.

This Software Maintenance and Technical Support Agreement (“Agreement”) is an advantageous legal agreement between you (“licensee,” “you,” “your,” or “customer”) and Ithicos Solutions LLC (“developer,” “author,” “licensor,” “we,” or “Uns”), a Hawaii Limited Liability Corporation (LLC). This agreement sets forth the specific support and service terms for Ithicos Solutions software products (“Products”), including directory updates, directory managers, directory search and/or directory password, as well as custom software made available to you by Ithicos Solutions. Licensee agrees that all updates, corrections or workarounds that are made available to Licensee by Licensor shall be considered part of such materials, subject to the terms of the end user`s software agreement for the materials. Licensee agrees that updates considered critical updates will be applied by your designated system administrator within 30 days of notification. SVC may, at any time, amend this Guideline at SVC`s sole discretion without prior written notice. A recent return policy can be found on the SVC website. The customer may revoke this contract within 30 days of receipt. Each refund is determined by SVC based on time and/or number of support incidents at SVC`s discretion. Customer must contact SVC`s after-sales service for return processing and may not terminate this agreement after thirty (30) days after receipt, except as provided in applicable provincial or federal law that cannot be changed by agreement. Software adaptation services are available under separate agreements. Most customers opt for default support, as this is sufficient for using software in their environments.

Standardupport is the standard port level for all software maintenance agreements. Faster responsiveness or a fixed number of hours of advice can only be achieved by a separate agreement….