The quality assurance of the services and contingency plans provided can be considered as the equivalent of the Service Level Agreement (SLA) in Polish, with provisions on the obligations of partners and the rules applicable to emergency and crisis situations. Comparing the traditional and modern approach to outsourcing, it should be noted that there is a tendency to limit the scope of specific provisions to quality assurance of services provided (SLA). The rest of the agreement is an agreement that covers the general principles and objectives of cooperation. It should be added that this part of the documentation of dependence between cooperating partners in the modern outsourcing approach is therefore general and informal [Westernising…, Journal of Management Development, 2000, pp. 4-6]. . . .