You are entitled to as many new replacement products as necessary during the 3 years of your contract. Your agreement applies even if your product is replaced. minus 100000 stars. Ok, so, I got an answer to my last evaluation. It lasted six days. Guess something! I still hadn`t paid my money back, so their apologies and promises obviously mean nothing and they really don`t take care of their customers. Your computer system should have Microsoft Windows XP or newer operating systems or Apple OS X or higher, if you do not have it, our know-how team member will always try to complete the requested service, but since the previous systems are not supported by the licensee, the chances of getting a successful solution may be limited. Similar to the same experience as other reviews of a star. Twice not delivered, which means I took a total of 8.5 hours of unpaid leave from work. I waited more than 60 minutes on one occasion and another 39 minutes before I could speak to the after-sales service. I cancelled the order and later received a call from the know-how supplies team who said they were 1 mile from my home and would deliver the product and “settle the cancellation with the office”. Thirty minutes later, they had not appeared and I called them twice at the phone number where they were calling me, but there was no answer.

The purchase never happened. TOTAL SHAMBOLIC ORGANIZATION! Resolver is a completely free service that allows you to complain effectively. We work with industry leaders, regulators and governments to make your voice heard and improve customer service. However, if you prefer to complain directly, you can use the address above to contact KnowHow. The worst customer service I`ve ever had. My husband broke his work phone and had him insured, we called to replace him when Lisa called a rude woman that my husband was not responding to his safety when he had not. In the end, we had to go to the phone warehouse of the store, where the nice man solved a problem. If you have any problems, we advise you to send us an email to knowmore@knowhow.com but if you prefer to write it down, we can be contacted at the following address: While the members of the know-how team use the appropriate skills and care to solve the problems you have referred to us, accept that we may not be able to solve your problem with our remote support service due to circumstances beyond our control. In case this is not possible, we will discuss with you other methods to solve your problem, including our home service.

It`s customer service. Has received a complaint since October, which is still not sorted. Had many phone conversations with the promise of reminders that never happen. Advisors are rude and don`t seem to know what`s going on for half the time. Absolutely appalling customer service. Resolver is a completely free complaint handling tool that puts the UK consumer directly in touch with after-sales service providers who can resolve their complaint. Our support services can help you get the most out of your devices. > Apoaulling Customer Service. Two hours waiting You promised to call me back to let me know when my microwave will be delivered, never heard anything back were promised emails that didn`t arrive either. A total waste of time. The worst customer service ever experienced that is still waiting for my microwave……