In a third of the cases, the FOS found it in favor of the customer. In this letter, seen by This is Money and simply signed, the bank referred to Section 11 of its retail agreement. It says: “We can close an account (and stop providing services and terminate this agreement) by setting a deadline of at least two months. It is worrying that a sign of fraud was so easily placed on an account before being properly examined, as well as the way the banking giant treated a vulnerable customer. “However, we can terminate this agreement immediately or less alertly (and stop providing services and close your account) if we reasonably believe you have violated the terms of the agreement or if we have reasonable reason to believe that you have done one of the following things, which you cannot do.” A Barclays customer suffering from acute anxiety and depression was devastated after the banking giant closed its three accounts without explanation or warning. Finally, it turned out that the bank mistakenly suspected the family of Scarborough, North Yorkshire, of money laundering. Following an immediate investigation, the bank says there was an error that led to the closure of the accounts. We think it`s important that you understand the strengths and limitations of the site. We are a journalistic website that aims to provide the best moneySaving guides, tips, tools and techniques, but we can`t guarantee to be perfect, so know that you can use the information at your peril and we can take no responsibility if something goes wrong. Turbo increases your credit chances and get your Experian credit report free.

Absa Bank (Mauritius) Limited has removed the “small print” from our trading terms from the bank account. Last month, she noticed a payment of 138 $US she did not realize she had entered her student account. Corporate und International Banking Customer Agreement However, Eve says it was she who declared the money that appears in her account, so it would be of little use to her to have committed fraud. MoneySavingExpert.com is part of the MoneySuperMarket group, but it is completely independent from an editorial point of way. Their position of putting consumers first is protected and enshrined in the legally binding SSM drafting code. Directive: Barclays usually gives two months` notice before closing an account, but in some circumstances can do so without notice, it contacted Barclays and was informed that all three accounts had been audited – a fact they had not previously mentioned or contacted to inform them. We use cookies to make the site easier to use. Read our cookie policy. A Barclays spokeswoman said: “We sincerely apologize to Eve for the error that led to the closure of her account, and we have taken steps to remedy it and ensure that it does not happen again.” Eva then went to her local office to find out what had happened. . In addition, the letter states that Eva “must immediately make further arrangements for your banking service (in bold) and remove all remaining balances from your account.” Heartless: Eve went to her office at Barclays, where she sat down and waited for employees to decide what to do with her “frozen” money.

Any service or service related to your account will cease at the same time.